Frequently Asked Questions

What Is ShopInChina?

Where is ShopInChina company located?

ShopInChina is a joint project of a group of companies, with its parent company UAB DRW headquartered in Vilnius, Lithuania, and a subsidiary Hangzhou Runli Trading Co., Ltd located in Hangzhou, China. The parent company operates from Vilnius, serving as the central entity, while the subsidiary company operates out of Hangzhou. Together, these companies collaborate to create a dynamic business environment, offering a range of products and services. For inquiries, you can reach out to either the parent company in Vilnius or the subsidiary company in Hangzhou, China.

What service does ShopInChina provide?

ShopInChina provides a seamless one-stop sourcing experience, from identifying top manufacturers that provide the best combination of quality and price to delivering products to your door. We handle every step, ensuring quality and convenience.

Why should I choose ShopInChina?

Choosing our services ensures a hassle-free trading experience. Our commitment lies in providing transparency and simplicity, eliminating messy communications and unexpected charges. We take pride in offering you the finest selection of goods that align with your requirements and comply with EU laws. What sets us apart is our dedication to presenting you with one final, all-inclusive price, covering every aspect from door to door. Our efficient Quality Control is underpinned by a dedicated team stationed in China, meticulously monitoring the entire process on your behalf. With us, your trading journey is not just easy; it’s optimized for success.

Why to choose us over Alibaba?

Choosing us over Alibaba offers a distinct advantage driven by our unique strengths. As a team of both foreign and Chinese professionals operating within China, we possess an ultimate understanding of the quality expectations held by European customers. Our extensive experience allows us to curate a database of dependable manufacturers that aren’t found on Alibaba’s platform. Furthermore, we diligently assess and filter suppliers, identifying and addressing any red flags that may arise. Leveraging our Chinese staff’s local expertise, we thoroughly evaluate potential suppliers using Chinese databases, scrutinizing reviews and comments from native platforms. This comprehensive approach not only saves you valuable time but also ensures a hassle-free experience. To top it off, our commitment extends to quality control, guaranteeing that the products you purchase meet and exceed your expectations.

Do I have to be a business owner to use ShopInChina service?

Our B2B sourcing platform caters to a diverse range of users, including both companies and individuals. Whether you’re a business entity looking for bulk purchases or an individual looking to source products on a larger scale, our platform offers a streamlined solution to meet your sourcing needs. We understand the varying requirements of both enterprises and natural persons within the wholesale spectrum, and our platform is designed to facilitate successful transactions for all our users.

If I choose to buy from ShopInChina, which company precisely will I be purchasing from?

When you choose to buy from ShopInChina, commercial offer, proforma invoice/invoice and finally your purchase will be directly facilitated with the established Chinese company Hangzhou Runli Trading Co., Ltd. It is responsible for providing the products you need and handling all communications throughout the process. Runli Trading’s expertise ensures a seamless experience, making ShopInChina a reliable source for your sourcing needs.

Custom Order

How does ShopInChina work?
  • Open ShopInChina website to fill out the form giving the information of the goods you’re interested in purchasing from China. Attach as detailed information you have as possible such as goods name/picture/size/color/quantity/etc.
  • Our staff will get in touch with you to clarify the details of your requirements. Once it’s cleared, we will get back to you within 2 or 3 working days with our best offers with all materials from different Chinese manufacturers along with final euro prices which cover all possible costs for you.
  • Once you make decision on which option you would go for, we will prepare a proforma invoice for you to do the final checking.
  • We take deposit through international banking. Once we receive the prepayment, we will start processing your order.
  • Before the order is ready, we will do the quality check and send actual goods pictures for you to check.
  • Arrange the shipping through whichever transportation method you choose.
  • Take care of the export and import declarations both in China and EU including land transportation.
  • Our customs clearance agent will get in touch with you before the goods arrive to the country of destination for Duty + VAT taxes to be paid on your side.
  • Once goods are cleared at the customs, we will deliver your cargo to your designated location.
What products I can buy using ShopInChina?

We’re very experienced supplier in many industries from massive machineries to car parts; from toys to kitchen supplies. You can always inquire when you have anything you’re interested in.

What is the minimum order quantity if I want to use ShopInChina services?

At ShopInChina, we offer flexibility to accommodate various sourcing needs. There is no fixed minimum order quantity requirement if you’re seeking for larger scale sourcing or the value of your invoice justifies international trade, our services are tailored to suit your specific requirements. We believe in supporting businesses of all sizes, ensuring that our assistance remains accessible and valuable across a wide spectrum of orders.

How quickly will I receive the ordered goods?

Depending on the actual order content, you will be given an estimated lead time. It varies due to the manufacturer situation/transportation method/shipping arrangements. But we guarantee you will be given the best combined solution.

Do I have to pay any additional fees when the product arrives in Europe?

Yes, when your product arrives in Europe, it’s important to note that you will be subject to additional fees. Customs duties and VAT taxes are not included in the initial purchase and will need to be covered on your side. These charges are imposed by the customs authorities and vary based on the nature and value of the goods. Since we provide customs code also known as HS code in our initial commercial offer, it’s recommended for you to check local customs regulations to understand the specific fees that may apply to your imported products.

How will you deliver my shipment?

Depending on the customer’s needs we can provide sea/rail/air transportation straight to your door steps.

Can I get an offer for several items at once?

If you are interested in more than one item and want to receive a joint offer, add an additional link when filling out the price request. You can add additional links by clicking on the “Add another item” button. Up to XX unique product references can be added per query form.
If you want to receive separate bids for goods of interest, make separate requests for each item.

Where can I add additional information – the size, color, etc. of the item – when filling out the request?

When filling in a price request on our platform, additional information about the product (size, color, model, discount code, etc.) can be indicated in the specially designated field “Comment” next to the link of each item.

What goods are prohibited to send?
List of prohibited items: Firearms and cold weapons, their replicas, accessories and parts or other goods related to the weapons. All types of knives (hunting, fighting, kitchen, folding, replicas of knives, accessories, details). Thermo, infrared or night vision devices. Explosives, fireworks, gunpowder, weapons bullets. Fuel. Prescription drugs. Prohormones, HGH, stem cell drugs and steroids. Perishable products. Foods that are not durable for temperature difference, have a shorter shelf life, are packed in foil, glass or easily vulnerable packaging. Nor can we send drinks and other liquids. Alcohol, tobacco and CBD products. Poisonous and other products dangerous to health. Pesticides, herbicides and fungicides. Radioactive elements and products. Oxidizing chemicals. Paper money and coins, including collectibles. Fire extinguishers. Shotguns, their parts and accessories. Damaged batteries. Smuggled and illegal goods. Gambling machines and accessories. Live and dead animals or insects. Agricultural products, certain plant seeds, plants, soil and unprocessed wood. Products that are prohibited under the Endangered Species Act, marine mammal protection act or CITES acts. Unknown substances or chemicals. Merchandise subscriptions. Damaged electronics and other goods with defects. Goods filled with gas (aerosol, CNG, etc.). Single batteries that are not built into the inside of the device.
Can I cancel my order or receive monetary compensation if the delivery of my shipment is delayed?
It may take longer than usual to forward a shipment from China to Europe due to various external factors and customs processes that SHOPINCHINA does not directly affect, so there is no possibility of canceling the order or receiving monetary compensation due to an extended delivery deadline.
Do I have the warranty for the goods I purchase from ShopInChina?

When you purchase goods from ShopInChina, it’s important to note that while we don’t provide the warranty ourselves, we are here to assist you with any warranty-related matters. The warranty coverage is usually offered by the manufacturer in China and will be specified in the commercial offer. In the event of any issues, we’ll serve as a bridge of communication between you and the manufacturer, ensuring a smooth process and assisting with any required spare parts and replacements. Your satisfaction remains our top priority.

What type of payment methods do you accept?
Transactions are facilitated through international banking for security. Upon confirming your order, you’ll receive a pro forma invoice with our bank details for payment convenience.
What are the payment terms?
Our payment terms are simple and straightforward. A 30% prepayment is needed to confirm your order, with the balance due before shipping the goods out from China.

Can’t find an answer to your question? Contact us

How It Works

Fill an Order Form

Contact us with your product photo or link and details of your requirements

Get an Offer

We find your products manufacturers for the best price possible and prepare a personalized quotation.

Quality Control Is on Us

We get samples of your order from certified and trusted vendors. After you verify our photos and reviews of the samples we will source your products ensuring cost-efficiency.

We Take Care of Logistics

Using one of our carries we deliver your products to your chosen address.